FAQS

1. What is Tindamarts?

Tindamarts E-Grocery Online Store is an online platform that allows residents of Cagayan de Oro City, Philippines, to order groceries online and have them delivered to their doorstep. We offer a wide selection of products for your convenience.

2. How can I place an order?

You can place an order through our website or our mobile application. Simply create an account, browse our product catalog, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your delivery details and complete the payment.

3. Is there a minimum order requirement?

Yes, there is a minimum order requirement of 500 pesos. Your order must meet this minimum amount for us to process the delivery.

4. What are the delivery charges?

Delivery charges vary based on your location within Cagayan de Oro City and the total value of your order. You can view the delivery charges during the checkout process before making the payment.

5. How can I track my order?

Once your order is confirmed and out for delivery, you will receive a confirmation email or SMS. In this confirmation, we will include the contact details of the rider that's assigned for the delivery

6. Can I edit or cancel my order after placing it?

Yes, you can cancel your order if you choose Cash on Delivery for the payment methods and, if your order has not been dispatched yet. But no cancellation of order and refunds to all GCash payments whether you chose Pickup or Deliver for Delivery Options. Your order cannot be edited once it is placed, so please review your order carefully before confirming the purchase.

7. What payment methods do you accept?

We accept various payment methods, including GCASH and cash on delivery (COD). You can choose your preferred payment method during the checkout process.

8. How can I contact customer support?

If you have any questions, concerns, or issues, you can contact our customer support team through our website or mobile application. Alternatively, you can email us at admin@tindamarts.com or call us at 0917 720 0166. Our support team is available 8am – 8pm daily to assist you.

Please note that our services are currently available only for residents of Cagayan de Oro City, Philippines.